Role: Warehouse Customer Service

Location: Coalville, Leicestershire

Salary: £28,000 - £32,000

Hours of Work: Mon - Fri / 08:00 - 17:00

Duties:

• Provide day-to-day administrative support to the customer service team across warehousing and distribution services.
• Monitor and log customer queries, ensuring timely responses and resolution tracking.
• Assist in escalating complex customer issues to senior team members or management.
• Maintain regular contact with clients to provide updates on inventory status, order fulfilment, and delivery schedules.
• Document client requirements and relay them to relevant internal teams.
• Liaise with warehouse supervisors, transport planners, and inventory teams to ensure accurate and timely service delivery.

Requirements:

• Experience in customer service or administrative roles within logistics, warehousing, or freight forwarding.
• Familiarity with warehouse operations, inventory systems, and distribution processes.
• Strong communication and interpersonal skills.
• Working knowledge of WMS, TMS, and CRM platforms.
• Ability to manage multiple tasks in a fast-paced environment.

Apply today to be part of an excellent team in an excellent company!