Role: Warehouse Customer Service Location: Coalville, Leicestershire Salary: £28,000 - £32,000 Hours of Work: Mon - Fri / 08:00 - 17:00

Duties: Provide day-to-day administrative support to the customer service team across warehousing and distribution services. Monitor and log customer queries, ensuring timely responses and resolution tracking. Assist in escalating complex customer issues to senior team members or management. Maintain regular contact with clients to provide updates on inventory status, order fulfilment, and delivery schedules. Document client requirements and relay them to relevant internal teams. Liaise with warehouse supervisors, transport planners, and inventory teams to ensure accurate and timely service delivery.

Requirements: Experience in customer service or administrative roles within logistics, warehousing, or freight forwarding. Familiarity with warehouse operations, inventory systems, and distribution processes. Strong communication and interpersonal skills. Working knowledge of WMS, TMS, and CRM platforms. Ability to manage multiple tasks in a fast-paced environment.

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