Role Purpose

Lead the Rainham Service Centre team to meet the required turnaround of laundry and repair. and to meet the client contractual requirements. Ensure delivery within cost, quality, and safety standards, while building a high-performing, engaged team. Drive continuous improvement and cross-functional collaboration to enhance service, efficiency, and compliance.

Key Responsibilities

% Time

Responsibility

Description

60%

Service Delivery & Compliance

Allocate resources to meet service commitments on time and within budget. Manage team availability, vehicle readiness, and ensure safe, compliant operations.

20%

Team Development & Engagement

Recruit, train, and coach team members. Promote a culture of accountability, safety, and continuous improvement.

10%

Quality Assurance

Monitor and resolve customer and process issues. Drive root cause analysis and implement corrective actions.

5%

Personal Development

Identify and pursue development opportunities to enhance leadership capability.

5%

Admin & Payroll Support

Ensure timely submission of timesheets and support HR/IT queries via internal systems.

Key Requirements

Experience – Required:

* Team leadership & performance management

* Health & Safety awareness

* Strong planning, organisation & communication skills

* Continuous improvement mindset

* Root cause analysis & problem solving

* Basic IT prof...