Are you passionate about making a difference in health care quality? Do you enjoy using your strong analytical skills to work independently?

Complaints Investigator (Night Shift/ Days shifts) - Join a Global Health care Leader in Witney!

If so, we're looking for you! We're seeking Complaints Investigators to join our team at a leading global medical device and health care company based in Witney, Oxfordshire.

What You'll Do:

Investigate Product Returns: You'll play a crucial role in ensuring the highest quality standards by conducting thorough investigations into customer-returned products, meticulously identifying the root cause of any issues. (This is not a customer service role; you won't be handling customer calls!) Uncover Trends: You'll utilise our advanced computer systems to analyse data, identifying trends and patterns in product complaints to proactively prevent future issues. Drive Efficiency: You'll actively contribute to improving processes, implementing new and enhanced procedures to increase efficiency and effectiveness. Collaborate for Success: You'll communicate professionally with colleagues worldwide, sharing insights and collaborating on team goals. Stay Ahead of the Curve: You'll stay informed about new product developments and actively participate in ensuring complaint readiness activities before launch. Be a Problem Solver: You'll leverage your analytical skills to pinpo...