We are seeking an experienced Import-Export Coordinator to join our client’s team. This is a key role responsible for delivering frontline support to customers and regional offices, ensuring orders are dispatched in a timely, efficient, and fully compliant manner.

The successful candidate will play a vital role in maximising customer satisfaction, optimising shipping costs, and supporting the ongoing development of the shipping function through proactive communication and performance analysis.

Key Responsibilities

* Prepare and manage all export and import documentation on a daily basis

* Liaise closely with international distributors, agents, overseas offices, and freight forwarders

* Respond promptly to telephone and email enquiries, providing accurate and timely information

* Develop proficiency in internal business systems (ERP) to deliver accurate information at first point of contact

* Coordinate shipments to meet customer delivery requirements, including order consolidation to reduce freight costs

* Collaborate with production teams to align shipping schedules with customer needs

* Monitor and control freight costs, obtaining competitive air, sea, and courier quotations where required

* Maintain up-to-date knowledge of export regulations and ensure full compliance with relevant legislation

* Ensure invoices and associated documentation meet all customer and regulatory requirements

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