This range is provided by NewBrandConfidential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

Key Responsibilities

• Receiving customer calls regarding service and orders.
• Actively manage direct customers to websites and overall call management as required.
• Support of availability on Websites and collaborate with 3PL providers as required.
• Collating of customer loyalty cards/emails and Charity collaborations.
• Order processing for retail and brand loyalty schemes.
• Responding to emails for Customer Sales & customer services.
• Support and cover Ordering and Invoicing process across full group.
• Admin support including Fleet Management and associated 3rd party processes.
• Communication skills with both internal and external stakeholders.
• Customer Service Excellence effectively able to manage direct and at times challenging customer contact within Consumer supply.
• Strong IT Capabilities across core MS Office, ERP systems like Sage, SAP and Ecommerce eg: Shopify.
• Data input and processing of Customer orders and Invoicing, ability to accurately process and amend data.

Capabilities Behaviours

• Systems capability MS Office and ERP preferably: Sage/SAP/Ecommerce/Shopify.
• Import and Export processing.
• Supplier and Customer management.
• Ability to work as part of a team and provide peer support.
• Focus under pressure and problem solve in their functional area.
• Keen to learn and develop processes.

Pay Range and Compensation Package

Hybrid role, 3 days office. Competitive Salary up to £28,000.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Supply Chain

Industries

Pet Services