My well-established logistics and supply chain client is looking for a Warehouse Coordinator / Office Support Assistant to join its busy operations team. This role plays a vital part in maintaining efficient back-office processes while also delivering excellent service to internal departments and external customers. Youll be working primarily in an office environment, with regular use of phone, email, and Warehouse Management Systems (WMS), while occasionally supporting operational activity in the warehouse. Key Responsibilities: Operate back-office systems including Warehouse Management Systems (WMS) and ERP software Sort and distribute incoming communications efficiently, primarily via email Manage incoming customer calls and service inquiries professionally and helpfully Accurately process and input customer orders using ERP systems Liaise with warehouse and transport teams to support smooth operational coordination Perform reception duties when required Handle customer complaints and complete non-conformance reports where necessary Provide timely, empathetic responses to customer issues, offering effective solutions Follow company procedures, communication proto...