• Oversee all incoming and outgoing goods through the dispatch area.
• Organise and allocate deliveries in collaboration with departmental supervisors and coordinators.
• Manage the dispatch of all products for delivery or customer collection.
• Work alongside production and factory management to meet delivery deadlines.
• Plan and coordinate the department workflow according to production schedules.
• Manage the movement and handling of goods within the dispatch area.
• Ensure all dispatched items match works orders and delivery documentation.
• Confirm that correct packaging materials are used according to specifications.
• Maintain accurate and up-to-date internal systems relating to load allocation.
• Build and maintain effective communication with dispatch personnel and other departments.

• Produce delivery schedules and dashboards for works orders.
• Coordinate closely with the frames dispatch team to align deliveries.
• Liaise with site managers regarding delivery requirements and logistics.
• Collaborate with contracts teams and clients to confirm delivery dates.
• Arrange courier services and select appropriate vehicle types.
• Plan efficient multi-drop routes considering geography and traffic patterns.
• Negotiate courier pricing and review transport costs to improve efficiency.
• Streamline logistics processes to optimise delivery operations.
• Generate delivery documentation for dispatch teams.
• Scan and process items for dispatch.
• Brief courier drivers and provide required paperwork.
• Verify loads prior to departure and archive photographic evidence.
• Update systems with confirmed delivery dates and route details.

• Strong organisational skills and the ability to thrive in a fast-paced environment.
• Effective written and verbal communication abilities.
• Capable of managing multiple tasks and shifting priorities throughout the day.
• Excellent attention to detail with accurate administrative skills.
• Customer-focused approach when liaising with clients and site teams.
• Proactive problem-solving mindset.
• Comfortable working across both office and factory environments.
• Competent in using IT systems and operational software.
• Ability to follow organisational procedures, including ISO 9001:2015 and FSC requirements.
• Participation in regular 1:1 and production meetings, maintaining confidentiality and integrity.

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